FAQ's

logo-submark-clear.png

Order Process

What is the proofing process?

We will e-mail you within 1-3 business days after your order has been placed with a proof of your custom invitation or announcement in PDF format. Please check your spam folder if you haven't received it within that time-frame. 

We will work with you via e-mail to create the final design that meets your approval.

What are the lead times on orders?

Custom proofs: 1-3 business days

Standard printing and production time: 6 - 7 business days (after final proof approval)

Sample orders: 2-3 business days

When will my order be sent to production?

Your order will be sent to production when the proofing process is complete, and you have approved the final proof.

What printing process do you use?

Our designs are professionally printed using an HP Indigo digital press that delivers a high quality print with sharp images.

Our Products & Customization 

What paper do you use?

Our signature paper is 120lb. white 98-Brightness with a smooth uncoated finish and a flat satin surface. It is FSC Certified. 

We use a 120lb. white premium laid (textured) paper for some of our designs that look best on a textured surface. It is FSC Certified and Green-e Certified. 

We use a 100lb. white 98-Brightness paper with a super smooth finish for our Thank You, RSVP and Enclosure cards, except for a few Thank You card designs that are printed on our premium laid (textured) paper.

Is it possible to select a different paper on my invitation?

We have two options for paper. Our signature paper is a smooth white paper that works best for most designs. Our textured (laid) paper is used with some of our invitations and may be available as an option depending on the invitation design chosen. The textured (laid) paper has an up-charge of 39 cents per invitation. 

Can I change the wording on the invitation? 

Yes! We will work with you via e-mail to assist you in a selection that meets your requirements. Please see our list of wording samples for ideas on the Wedding Invitation Wording page.

Will I be able to change the font colors?

Yes! We will customize the font colors on most of our designs if you request a change. 

Can I change the back design on the invitation?

Yes! The back design featured with the invitation is usually the best choice, but you may select a different back design that is used on another wedding invitation. We will assist you in selecting one that works best with your invitation. 

What paper are the envelope liners printed on?

We print our liners on 80lb. natural white metallic smooth paper. This lustrous, glimmering paper has a pearlized appearance that adds elegance to the envelope.

Are the envelope liners fully assembled?

Yes. We will ship them completely assembled and ready to be addressed. It saves you time and effort.

What design is printed on the envelope liners?

We use the wedding invitation background design for the envelope liners, unless noted otherwise. Due to the pearlized shimmer on the paper, some of the colors on the liner will appear slightly lighter than the invitation design. 

How do I print addresses on metallic envelopes?

Metallic envelopes have a shimmer and luster surface that creates an elegant look. We don't recommend using inkjet printers to print addresses on metallic envelopes, due to smearing. Laser printers are the preferred method. Clear labels or hand writing addresses using a fine point permanent marker (like a Sharpie) will also work well. Allow time to dry to avoid smearing. 

What size are the R.S.V.P. cards?

The dimensions of the R.S.V.P. cards are 3 1/2 x 4 7/8 inches. This is the standard size for R.S.V.P. cards. The A1 envelopes included with the R.S.V.P. cards are 3 5/8 x 5 1/8 inches.   

Etiquette & Advice

How do I assemble the invitations in the envelopes?

The invitation and any enclosure cards should be facing the envelope flap, so the text is visible as your guest opens it. Traditionally, the invitation is placed on the bottom with the RSVP and/or enclosure cards on top. Stack the enclosure cards with the smallest size on top. The RSVP card should be placed on top of the reply envelope with the flap covering part of the text. Place postage stamp on each RSVP envelope prior to mailing to guests.

When do I order...?

Save the Date cards - We suggest you order 8 months or more before your wedding, and order up to a year before for destination weddings when possible. 

Wedding Invitations - We suggest you order 10 - 12 weeks prior to your wedding, and 16 weeks or more for destination weddings. 

Shower Invitations - We suggest your order 8 weeks in advance or more. 

When do I send out...?

Save the Date cardsThe general rule is 6 months prior to the ceremony. We suggest you send them 9 - 11 months prior for destination weddings to allow your guests to make travel arrangements and accommodations. Holiday weddings also require more notification time.

Wedding invitations - We suggest you send them out 6 - 8 weeks prior to your wedding. Destination weddings and holiday weddings require 10 - 15 weeks or more notification. The general rule is 6 months prior to the ceremony and up to 9 - 11 months prior for destination weddings if you don't send out Save the Date cards. RSVP cards should have a return by date of 2 weeks to one month prior to the wedding to allow for planning.

Shower Invitations - We suggest you send them out 4 weeks prior to the event. 

Please view our Wedding Invitation Wording page for help and information in selecting the invitation wording, including date and time, location, wedding phrases and more.